Support

How can we help?

Contact us

We reply within a few days. For anything about your data, include your Support ID from Settings → About maame.

Most questions are answered in the app: tap the maame logo on the Today screen, then Help. It explains every number and abbreviation, including exactly how the readiness score is calculated.

Connecting intervals.icu

Open Settings → Data Sources and enter your API key (intervals.icu → Settings → Developer) and your athlete ID (on your profile page, e.g. i12345). Tap Test to check the connection. Training load — CTL, ATL and TSB — comes from intervals.icu.

No HRV or sleep data

The coach shows an error

Most errors are temporary: tap Try again after a minute. If Gemini is busy or you're offline, you can switch to Apple Intelligence on supported iPhones. If the coach asks for permission, tap Review & allow — nothing is sent to Google until you do.

Stopping Gemini

Turn off Share my data with Gemini in Settings → AI Coach, or choose On-Device (Apple Intelligence) as the AI model.

Moving to a new iPhone

Sign in with the same Apple Account and keep iCloud on for maame — your data syncs automatically. Your intervals.icu key stays on the old device, so enter it again.

Deleting your data

Settings → Erase all data removes everything from your iPhone and your iCloud, including your coach choice stored with our cloud provider. If you've already deleted the app, email us your Support ID and we'll remove that too. See the Privacy Policy for details.